There is a heated discussion on the Luxury Hoteliers hospitality group for hotel professionals on linked in. It started with a rather stark article about a GM, who is selfish, egoistic, egocentric - well you get it. With this the discussion started. There were some people who posted a quite balanced view - >>both are very important<<; but most "voted" for the guest, with reasons that there is no need for a GM without guests and alike. Now, if you really think about it, the question itself is total nonsense. You are comparing apple with pears. The GM is managing the hotel, well - the guests are customers of the hotel - this comparison makes no sense. Though it makes even less sense, if you think, that there was no concretization between an individual guest, a guest group, the target group of guests, "most guests" and so on. Is a member of the senior management team more important as an individual guest? This is a question you could ask - if you a...