This is a somewhat important post, as in hospitality there are very little absolute values. It is important to know, that perception has always a huge impact in people's assessments and as much as we [from a technical point of view] like to be uninfluenced by it, we just can't be unaffected by perception. The best strategy is, to know about the very own perception and put everything into perspective. Personally I like to see me [as everybody himself] independent and not manipulated by marketing, the press, by other people. However I do have a weakness for fancy, sophisticated, elaborate and "individual" things [do you remember the quote from "Life of Brian" »...you are all individuals.« - »Yes we are all individuals« - »I'm not!« - it is a bit like that, lol]. To fight your inner demon, who suggest non-objective impression is a constant struggle. But it is important, if you are working in the service industry. Only if you are aware of this demon